Your privacy and your child's safety are our top priorities. Learn how we protect your data.
Last updated: December 15, 2024
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Introduction
At Safesbot, we are committed to protecting your privacy and the privacy of children using our platform. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
We understand the importance of trust when it comes to child safety, and we take our responsibility to protect your data as seriously as we take protecting children.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
Account information: Name, email address, phone number, and password
Profile information: User preferences, profile photo, and bio
Payment information: Billing details and payment method (processed securely through third-party providers)
Child Information
Age range and activity preferences (no specific birth dates)
General location for activity recommendations
Review and rating information for activities attended
Usage Information
How you interact with our platform
Search queries and activity preferences
Device information and browser type
IP address and general location data
How We Use Your Information
We use your information for the following purposes:
Service Provision
To provide and maintain our platform
To process registrations and facilitate bookings
To connect families with verified activity providers
To provide customer support and respond to inquiries
Safety and Security
To verify the identity of users and activity providers
To maintain the safety and security of our platform
To investigate and prevent fraudulent or harmful activities
To comply with legal obligations and safeguarding requirements
Communication
To send important updates about your account or bookings
To provide customer support and respond to your questions
To send marketing communications (with your consent)
To notify you about new features or services
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Activity Providers
Basic contact information to facilitate bookings
Child's age range for appropriate activity placement
Any special requirements or medical information you choose to share
With Service Providers
Third-party services that help us operate our platform
Payment processors for secure transaction handling
Analytics providers to help us improve our services
All service providers are bound by strict confidentiality agreements
Legal Requirements
When required by law or court order
To protect the safety of children or prevent harm
To investigate potential fraud or security breaches
To comply with safeguarding and child protection obligations
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
SSL encryption for all data transmission
Secure servers with regular security updates
Regular security audits and penetration testing
Multi-factor authentication for sensitive accounts
Access Controls
Limited access to personal data on a need-to-know basis
Regular staff training on data protection
Background checks for all employees with data access
Secure data storage with regular backups
Your Rights and Choices
Under data protection laws, you have several rights regarding your personal information:
Access and Portability
Request a copy of your personal data
Download your information in a portable format
View how your data is being used
Correction and Deletion
Update or correct your personal information
Request deletion of your account and data
Withdraw consent for marketing communications
Communication Preferences
Opt out of marketing emails
Choose notification preferences
Control how we contact you
Children's Privacy
We take children's privacy very seriously and have additional protections in place:
We do not collect personal information directly from children under 13
Parents or guardians must create accounts and provide consent
We limit the information we collect about children to what is necessary for safety and service provision
We do not use children's information for marketing purposes
Parents can review, update, or delete information about their children at any time
Cookies and Tracking
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for the platform to function properly
Remember your login status and preferences
Maintain security and prevent fraud
Analytics Cookies
Help us understand how you use our platform
Allow us to improve our services and user experience
Provide insights into popular activities and searches
Marketing Cookies
Used to show relevant advertisements (with your consent)
Track the effectiveness of our marketing campaigns
You can opt out of these at any time
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will notify you of any significant changes by email or through our platform.
The updated policy will be posted on our website with the new effective date.
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Questions About Your Privacy?
Our Data Protection Officer is here to help. Contact us with any questions about how we handle your data.