By accessing and using Safesbot, you accept and agree to be bound by the terms and provision of this agreement.
These Terms of Service constitute a legally binding agreement between you and Safesbot Limited.
If you do not agree to abide by the above, please do not use this service.
The following definitions apply throughout these terms:
Key Terms
- "Platform" refers to the Safesbot website, mobile applications, and all related services
- "Users" includes all individuals who access or use our platform
- "Parents" refers to parents, guardians, or authorized caregivers of children
- "Activity Providers" refers to clubs, organizations, and individuals offering activities
- "Children" refers to individuals under the age of 18
- "Content" includes all information, data, text, images, and other materials on the platform
Eligibility and Registration
You must be at least 18 years old to create an account and use our services.
Parents or legal guardians must create accounts on behalf of children under 18.
Account Requirements
- Provide accurate, current, and complete information during registration
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
Age Verification
- We may request age verification documentation
- Accounts found to be created by minors will be terminated
- Parents are responsible for monitoring their children's use of activities found through our platform
Our platform is designed to help families find safe, verified activities for children.
Permitted Uses
- Search for and book activities for children
- Leave honest reviews and ratings for activities
- Contact activity providers through our platform
- Use our safety resources and guidelines
Prohibited Conduct
- Providing false or misleading information
- Impersonating another person or organization
- Harassment, abuse, or inappropriate communication
- Attempting to bypass our safety measures or verification processes
- Using the platform for any illegal or unauthorized purpose
- Sharing personal contact information of children
Content Standards
- All content must be appropriate for a family-friendly environment
- Reviews must be honest and based on actual experiences
- No offensive, discriminatory, or harmful content
- Respect intellectual property rights
Additional terms apply to organizations and individuals offering activities through our platform.
Verification Requirements
- Provide valid DBS checks for all staff working with children
- Maintain current public liability insurance
- Implement and follow safeguarding policies
- Submit to regular verification reviews
Responsibilities
- Ensure all information provided is accurate and up-to-date
- Maintain high safety standards at all times
- Respond to inquiries and bookings promptly
- Report any safety incidents immediately
- Comply with all applicable laws and regulations
Listing Standards
- Activity descriptions must be accurate and complete
- Photos must represent the actual activities and facilities
- Pricing and availability must be current
- Safety information must be clearly displayed
Payment terms vary depending on the activity provider and booking type.
Payment Processing
- Payments are processed securely through third-party providers
- We do not store credit card information on our servers
- Payment confirmation will be sent via email
- Some activities may require deposits or full payment in advance
Refund Policy
- Refund policies are set by individual activity providers
- Cancellation terms will be clearly displayed before booking
- Safesbot may facilitate refunds but is not responsible for provider policies
- Emergency refunds may be considered for safety-related cancellations
Platform Fees
- Safesbot is free for parents to use
- Activity providers pay fees for premium features and verification
- All fees will be clearly disclosed before any charges
Safety and Child Protection
Child safety is our highest priority, and we have implemented multiple measures to protect children using activities found through our platform.
Our Safety Measures
- Verification of activity providers' credentials and insurance
- Regular reviews of safety policies and procedures
- Incident reporting and investigation procedures
- Collaboration with child protection authorities when necessary
Parent Responsibilities
- Verify activity suitability for your child
- Provide accurate information about your child's needs
- Monitor your child's participation in activities
- Report any safety concerns immediately
- Ensure your child understands safety guidelines
Reporting Procedures
- Report safety concerns immediately through our platform
- Contact local authorities for urgent safety issues
- Provide detailed information to assist investigations
- Cooperate with safety reviews and investigations
Liability and Disclaimers
While we strive to provide accurate information and maintain safety standards, parents must understand their responsibilities and our limitations.
Platform Limitations
- We are a marketplace connecting families with activity providers
- We do not directly provide activities or supervise children
- Activity providers are independent businesses
- We cannot guarantee the quality or safety of all activities
User Responsibility
- Parents are responsible for evaluating activity suitability
- Users must verify provider credentials independently if desired
- Parents must supervise their children's online activity
- Users are responsible for their interactions with providers
Limitation of Liability
- Our liability is limited to the maximum extent permitted by law
- We are not liable for actions of third-party activity providers
- We are not responsible for injuries during activities
- Users participate in activities at their own risk
Accounts may be terminated by either party under certain circumstances.
Termination by Users
- Users may delete their accounts at any time
- Account deletion requests will be processed within 30 days
- Some information may be retained for legal or safety purposes
- Active bookings may not be cancelled automatically
Termination by Safesbot
- We may terminate accounts for violations of these terms
- Safety concerns may result in immediate account suspension
- Repeated policy violations may lead to permanent bans
- We reserve the right to refuse service to anyone
We may update these terms from time to time to reflect changes in our practices or legal requirements.
Users will be notified of significant changes via email or platform notifications.
Continued use of the platform after changes constitutes acceptance of new terms.
Users who disagree with changes may terminate their accounts.
Governing Law and Disputes
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage users to contact us directly to resolve disputes before pursuing legal action.
Some disputes may be eligible for alternative dispute resolution procedures.